Improve Operational Efficiencies & Deliver a Better Customer Experience

Rising costs, higher customer expectations, workforce shortage, competitive pressure, changing regulations: AI and intelligent automation offer a unique opportunity to overcome the current challenges in the transportation and logistics industry. They not only improve process efficiency but also increase employee productivity so that companies can remain competitive in this demanding environment.

At Cortical.io, we are leveraging more than a decade of experience in developing semantic AI software that enables transportation and logistics companies to successfully automate document-centric processes and delivers tangible benefits to our customers.

For example, Cortical.io has helped an international transportation company to significantly improve service quality by automating the processing of hundreds of thousands of emails every day.

We also help optimize the processing of millions of shipments by automating the extraction of key information from transport documents.

Optimization of Email Processing in Customer Centers

A transportation company receives between 100,000 and 250,000 customer emails in multiple languages every day. However, only 50% of them actually require a response. Cortical.io’s AI software extracts relevant terms from the emails and attachments in real time, classifies them as business-relevant or irrelevant and forwards the relevant emails to the appropriate departments. As a result, incoming requests are processed much quicker and the contact center teams can dedicate their efforts to customer-centric tasks, rather than spending valuable time sifting through irrelevant messages.