Create an exceptional support experience for your customers The Cortical.io Support Intelligence Engine helps you solve complex support requests and lower your overall support costs without compromising quality.

In a nutshell

  • AI-based assistance for agents
  • Instant answers to complex problems
  • 70% savings in request handling time
  • Fast, unsupervised training
  • High accuracy through natural language understanding
  • Easy updating with new vocabulary

The Cortical.io Support Intelligence Engine picks out precise, relevant information from hundreds of thousands of your company’s documents—previously solved support cases, service notes, user forum posts, technical manuals, training material, known issues, and other related knowledge sources—and puts that information at the fingertips of your support personnel, for quick, accurate responses to customer requests.

With the deployment of Cortical.io technology, large enterprises are reducing the average handling time of support requests by approximately 70%. The outcome is increased customer satisfaction, repeat purchases, greater retention of contact center agents, and lower support costs.

Why is Cortical.io Support Intelligence different?

  • Understands the meaning in customer requests and matches them with existing solutions, even if they do not use the same vocabulary
  • Quick, interactive learning process that amplifies the intelligence of your support agents
  • Easy updating with new vocabulary

Who buys Cortical.io Support Intelligence?

  • Companies which want to reduce the time their support agents spend formulating appropriate answers to complex support requests
  • Companies selling complex products that require personalized customer support

Support Intelligence FAQs

  • What types of information does the Cortical.io Support Intelligence Engine search and process?
  • How does the engine handle non-relevant text in support cases?
  • How does the engine integrate into my existing support case software?
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How was Cortical.io Support Intelligence deployed at a Fortune 100 company?

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